Return Policy

At Dhanuka Enterprises, we are committed to providing high-quality wood panel products and ensuring customer satisfaction. If you receive a defective or damaged product, we offer a 7-day return policy under the following conditions:

1. Eligibility for Return

We accept returns only if:

• The product is defective, damaged during transit, or has a manufacturing defect.
• The return request is initiated within 7 days of delivery.
• The product is unused, unaltered, and in its original condition with all accessories and packaging.

2. Non-Returnable Items

We do not accept returns for:

• Wood panels that have been customized, cut, or altered after purchase.
• Minor variations in color, texture, or grain, as natural wood may have slight differences.
• Damage caused by improper handling, incorrect installation, or environmental factors (e.g., moisture, temperature changes).

3. Return Process

To initiate a return:

1. Contact us at info@dhanukaenterprises.com / 9886722877 within 7 days of receiving the product.
2. Provide order details and clear images of the defect or damage.
3. Our team will inspect and verify the issue.
4. If approved, we will arrange a free return pickup at no cost to you.

4. Refund & Replacement

Once the returned product is inspected and approved:

• You can choose between a refund or a replacement (subject to availability).
• Refunds will be processed to the original payment method within 5-7 business days.

For any further assistance, feel free to contact our customer support at info@dhanukaenterprises.com / 9886722877 – 9742790700.